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Oltech Systems Warranty & Support

Customer Support Contacts
Name
Direct Dial
Mobile
Heather McAlister
-
07779 600230
i
Andrew Dunne
00353 1 4607971
00353 87 2475326
Kevin Greene
00353 1 4607969
00353 86 8276933
David Leigh
00353 1 4607968
00353 85 1531733
Daragh Hand
00353 1 4607995
00353 87 2475339
Alan Kavanagh
00353 1 4607990
00353 86 8057662

Warranty Period and What Warranty Covers

The warranty period is 1 year (extendable to a maximum of 5 years) from date of installation. However, if the equipment remains under continuous maintenance contract with Oltech from the date of installation, then Oltech provides a NO-Quibble Replacement Warranty on the equipment.

Oltech is 100% confident that, properly maintained, it's equipment will have a useful life well in excess of 5 years. However, the use of unapproved parts and consumables or unapproved service engineers will negate the remaining part of the Oltech warranty, as Oltech could never be certain of the quality of the parts, consumables or workmanship. This is the case for all Oltech-supplied printers.

The Oltech NO-Quibble Replacement Warranty covers ALL components, parts and labour costs of maintaining the printer for the period of the warranty agreement or as long as the equipment is used. Exceptions are: negligent use, breakages and use of the equipment outside of its specifications. The only costs over and above the maintenance contract charges the user should ever incur are the costs of paper and toner (if not already included in the maintenance contract). Non payment of bills will also affect maintenence and warranty.

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Fix Times: The average FIX TIME for Oltech engineers is 36 minutes. This information is supplied by our SELIMA service monitoring and tracking system.

Internal Call Handling Procedures:

  • All calls are made directly to our call centre in Dublin.
  • Phones are manned only by trained and qualified engineers.
  • All calls are logged on 'Selima' networked service management system.
    Selima is a bespoke service management system unique to Oltech in Ireland. All machine items are tracked by serial number. Selima maintains a COMPLETE history of every machine i.e. all calls logged, toners used, parts replaced etc. over the entire life of the equipment.
  • Details of faults are logged. The engineer who takes the call will attempt to resolve the problem over the phone.
  • If not successful, the engineer will log a field call and the most appropriate field engineer will be despatched to the customer.
  • After repair, the engineer completes a call sheet which the user signs. The sheet is then transmitted to the service centre where records are updated.
  • If the equipment cannot be repaired within 24 hours of the arrival of the the engineer, a replacement model will be installed so that the broken unit can be taken off-site for repair.

Loan Arrangements: Warranty includes replacement of equipment with loan like-for-like equipment if, within 24 hours of arrival on-site, the machine cannot be repaired without a visit to the workshop.

Warranty included permanent replacement of equipment of like specification in the unlikely event that the equipment is unrepairable.

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